Shipping policy
Q: How do SHOPTOPMIX ship online orders in Puerto Rico?
A: All orders placed via our online store (shoptopmixpr.com.) are shipped with USPS.
Online orders are processed Monday - Friday within 48hrs of being placed.
Please note: if your order is placed on a weekend or public holiday it will be dispatched the following working day.
Q: How long will it take to receive my order during sale or promotion?
A: Please allow an additional 2-4 business days for any order placed during sale.
Q: Does SHOPTOPMIX offer international shipping?
A: Yes. We offer DHL Express Shipping to all our International customers.
Q: What do each of the emails mean that I receive after placing an order?
A:We like to keep you updated along the process of getting your order to you. You will receive the below email notifications:
Order Confirmation- We have received your order
Dispatch & Shipping Confirmation - Your order has been wrapped with love and is now on its way to you. This email will include your tracking information.
Q: Are there delays with shipping times and estimates due to COVID-19?
A: We are experiencing slight ongoing delays due to the impact of COVID-19. If you are experiencing any delays with your order, please reach out to our Shoptopmix Customer Service Team via email info@shoptopmixpr.com
We are still dispatching your orders daily, but some of our shipping carriers are experiencing delivery delays due to the high volume of parcels.
Q: What happens if I only receive half of my order?
A: It is likely that your order has been shipped as a split order. Most of our online orders are shipping from our head office in Guaynabo Puerto Rico, however due to stock availability your order may be split and fulfilled from our Shoptopmix boutique.
If this is the case, you will be sent 2 or more shipping notifications with different tracking numbers. If you need any help with locating your order, please contact our Shoptopmix Customer Service Team via email info@shoptopmixpr.com
Q: What happens if I am not home to receive my parcel?
A: Your order will most likely be at your local / closest post office. Your USPS driver should leave a card with a notice of attempted delivery. If you don’t receive a card, track your online via the USPS website. If you are still unable to locate your parcel, please reach out to our Shoptopmix Customer Service Team via email info@shoptopmixpr.com
